Shipping policy

Last updated: August 17, 2026

PrimeSwagPets currently ships exclusively within the United States. We are committed to providing reliable shipping and clear delivery expectations for every order.

1. Shipping Destination

We currently ship to addresses within the United States only.

We do not currently ship to international destinations, U.S. territories, or other locations outside the United States unless specifically stated at checkout.

2. Free Shipping

Free standard shipping is available on all eligible PrimeSwagPets orders shipped within the United States.

The cost of shipping is incorporated into our product pricing, so customers will see $0.00 shipping at checkout when the order is eligible for standard shipping.

3. Order Processing

Orders are processed after payment has been successfully received and verified.

Processing times may vary depending on the product, order volume, inventory availability, and fulfillment requirements.

Orders may be processed through our third-party fulfillment and logistics partners, including CJdropshipping.

4. Estimated Delivery Times

PrimeSwagPets provides automated estimated delivery dates when available. These estimates are based on the shipping and fulfillment information available for your order.

Delivery times can vary depending on:

  • Product availability

  • Fulfillment location

  • Shipping carrier

  • Destination

  • Weather and other transportation conditions

  • Holidays and peak shipping periods

  • Unexpected carrier or logistics delays

Estimated delivery dates are provided for convenience and are not guaranteed delivery dates.

5. Order Tracking

When tracking information is available, it will be provided to the customer by email or through the order tracking system.

Tracking information may take some time to become active after an order has been shipped.

6. Multiple-Item Orders

If an order contains multiple products, items may be shipped separately depending on product availability, fulfillment location, and shipping logistics.

You may therefore receive multiple packages for a single order.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

PrimeSwagPets is not responsible for delays or delivery problems caused by an incorrect, incomplete, or undeliverable address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist before the order is processed or shipped, but changes cannot be guaranteed after fulfillment has begun.

8. Delayed, Lost, or Damaged Packages

If your package is delayed, please first check the tracking information provided for your order.

If tracking indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, and the carrier for additional delivery information.

If you believe your package has been lost or damaged in transit, contact us so we can review the shipment and determine the appropriate next steps.

9. Shipping Questions

If you have questions about shipping or the status of your order, please contact PrimeSwagPets through our customer support channels. Please include your order number whenever possible so we can assist you more efficiently.

PrimeSwagPets reserves the right to update this Shipping Policy as our shipping, fulfillment, and delivery processes change. Any updates will be posted on this page.