Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days from the date your item is delivered to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it. Items should be unused, unworn where applicable, with original tags attached, and in the original packaging when reasonably possible. You must also provide your order number or other proof of purchase.
To request a return, please contact us at tiguh.deligent@gmail.com before sending any item back.
Please do not send products back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.
Customers are responsible for return shipping costs for eligible returns unless the item is defective, damaged during delivery, or the wrong item was sent.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or you received the wrong product.
Contact us at tiguh.deligent@gmail.com and include your order number and, where applicable, clear photographs of the item and its packaging. We will review the issue and work with you to provide an appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
Certain products may not be eligible for return due to their nature or applicable requirements. These may include:
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Perishable goods
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Personalized or custom-made products
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Products that cannot be returned for hygiene or health reasons once opened or used
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Hazardous materials, flammable liquids, or gases
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Gift cards
If a product is designated as Final Sale on our website, it is not eligible for return or cancellation unless required by applicable law.
If you are unsure whether a specific product is eligible for return, please contact us before making a purchase.
Exchanges
We do not generally offer direct exchanges.
If you need a different product, size, or variation, the fastest option is to request an eligible return for the original item and place a new order for the replacement product once the return has been approved.
Order Cancellations
Orders may be canceled within 15 minutes of being placed.
After the 15-minute cancellation period, we may begin processing or fulfilling your order, and cancellation may no longer be possible.
If your order has already been fulfilled or shipped, it cannot be canceled and may instead be eligible for return under our return policy.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at tiguh.deligent@gmail.com.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: tiguh.deligent@gmail.com
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