Privacy policy

Last updated: August 17, 2026

PrimeSwagPets is a brand operated by PrimePeak Global LLC ("PrimeSwagPets," "we," "us," or "our"). We operate the PrimeSwagPets online store and website, including the related content, features, tools, products, and services available through our website (collectively, the "Services").

Our online store is powered by Shopify, which provides the technology platform that enables us to operate our store and provide the Services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, browse, use, purchase from, or otherwise interact with the Services or communicate with us.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

This Privacy Policy should be read together with our Terms of Service, Return & Refund Policy, and Shipping Policy.

1. Personal Information We Collect

"Personal information" means information that identifies, relates to, or could reasonably be associated with an identifiable individual.

Depending on how you interact with PrimeSwagPets, we may collect the following categories of information:

Contact and Customer Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Other information you provide when contacting us

Order and Transaction Information

When you purchase from PrimeSwagPets, we may collect information relating to your order, including:

  • Products purchased

  • Products added to your cart

  • Order number

  • Transaction details

  • Shipping information

  • Billing information

  • Return, refund, cancellation, or exchange information

  • Customer service communications relating to your order

Payment Information

Payments are processed through payment providers and Shopify's payment infrastructure or other payment services made available through our store.

We may receive information relating to the payment transaction, such as payment method, transaction status, and payment confirmation.

We generally do not directly store complete payment card numbers on our own systems when payment processing is handled by Shopify or another payment provider.

Payment providers may collect and process payment information according to their own privacy policies.

Account Information

If you create an account with PrimeSwagPets, we may collect information associated with your account, including your email address, account preferences, and other information you choose to provide.

Communications

If you contact us by email, telephone, contact form, or another available method, we may collect the information contained in your communication, including your name, contact information, order information, and the contents of your message.

Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Approximate geographic information derived from technical data

  • Referring website

  • Pages viewed

  • Date and time of visits

  • Other technical identifiers

Website Usage Information

We may collect information about how you interact with our Services, including pages visited, products viewed, searches, clicks, shopping-cart activity, and other interactions with our website.

We may use cookies, pixels, tags, scripts, and similar technologies to operate and improve our website, understand visitor activity, remember preferences, measure advertising effectiveness, and provide relevant marketing where permitted by applicable law.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you:

  • Visit our website

  • Create an account

  • Place an order

  • Subscribe to marketing communications

  • Contact customer support

  • Submit a review or other content

  • Complete a form

  • Otherwise provide information to us

Automatically Through Our Services

Information may be collected automatically when you browse or interact with our website through cookies and similar technologies.

From Shopify and Service Providers

We may receive or process information through Shopify and other companies that provide services necessary to operate our store.

These services may include payment processing, website hosting, analytics, advertising, customer support, fraud prevention, order fulfillment, shipping, email communications, and other business functions.

From Third Parties

We may receive information from third parties such as advertising platforms, analytics providers, payment providers, social media platforms, shipping providers, fraud-prevention services, or other business partners, where permitted by law.

3. How We Use Personal Information

Depending on how you interact with PrimeSwagPets, we may use personal information for the following purposes.

Providing and Operating Our Store

We use personal information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Process returns, refunds, cancellations, and exchanges

  • Provide customer support

  • Manage customer accounts

  • Respond to inquiries

  • Maintain and improve our website

  • Provide requested products and services

Improving the Shopping Experience

We may use information to understand how customers interact with our store, improve website functionality, improve product offerings, personalize content, and make product recommendations.

Marketing and Advertising

Where permitted by applicable law and subject to your choices, we may use personal information to:

  • Send promotional emails

  • Provide information about products, offers, and promotions

  • Measure marketing campaigns

  • Show advertisements for PrimeSwagPets products

  • Measure advertising effectiveness

  • Reach customers who previously interacted with our website

We may use advertising and marketing services provided by third parties, including platforms such as Google and Meta, where applicable to our store.

These providers may use cookies, pixels, or similar technologies to help us measure advertising performance and provide relevant advertising.

You may have the right to opt out of certain forms of targeted advertising or the sharing of information for advertising purposes depending on where you live.

Security and Fraud Prevention

We may use personal information to:

  • Detect and prevent fraud

  • Verify transactions

  • Protect our customers and business

  • Detect unauthorized activity

  • Maintain website and payment security

  • Investigate suspected illegal or malicious activity

Legal and Compliance Purposes

We may process personal information when necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government authorities

  • Respond to subpoenas or other legal processes

  • Establish or defend legal claims

  • Enforce our Terms of Service and other policies

  • Protect our rights, property, customers, or the public

4. How We Share Personal Information

We may disclose personal information to third parties when necessary to operate our business and provide the Services.

These parties may include:

Shopify

Our store is hosted and powered by Shopify. Shopify processes personal information as necessary to provide the Shopify platform and related services.

Payment Providers

Payment information may be processed by Shopify Payments and/or other payment providers available through our store.

Fulfillment and Shipping Providers

We may share information such as your name, shipping address, contact information, and order details with suppliers, fulfillment providers, warehouses, and shipping carriers as necessary to process and deliver your order.

Technology and Service Providers

We may use third-party providers for services such as:

  • Website technology

  • Cloud storage

  • Customer support

  • Email communication

  • Analytics

  • Fraud prevention

  • Advertising

  • Marketing

  • Data processing

These providers may process personal information on our behalf and are expected to use it only for legitimate business purposes and in accordance with applicable requirements.

Advertising and Marketing Partners

Where applicable, we may share or allow certain information to be collected through advertising technologies to measure campaigns, understand customer interactions, and provide relevant advertising.

Depending on your location, applicable privacy laws may provide you with rights to opt out of certain sharing or targeted advertising.

Legal and Business Transactions

We may disclose information when reasonably necessary to comply with legal obligations, enforce our policies, protect our rights, prevent fraud, or in connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.

5. Shopify

PrimeSwagPets is powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of our store as necessary to provide and improve its services.

Information submitted through our store may be processed by Shopify and other service providers in countries other than your country of residence.

For information about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy and privacy resources.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Operate our website

  • Remember shopping-cart and website preferences

  • Understand website traffic

  • Analyze customer interactions

  • Improve website performance

  • Measure advertising campaigns

  • Support relevant advertising where permitted

Some cookies may be placed by third-party services that operate on our behalf or provide functionality used on our website.

You may be able to control certain cookies through your browser settings or other privacy controls made available through our website.

Disabling certain cookies may affect the functionality of the Services.

7. Third-Party Websites and Links

Our website may contain links to websites, applications, social-media platforms, or services operated by third parties.

If you follow a link to a third-party website, that website's privacy policy and terms will apply.

We do not control and are not responsible for the privacy, security, content, or practices of third-party websites.

We encourage you to review the privacy policies of third parties before providing them with personal information.

8. Children's Privacy

Our Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children who are below the applicable age of consent in their jurisdiction.

If you believe that a child has provided personal information to us, please contact us using the information provided below so that we can review and, where appropriate, delete the information.

9. Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You should avoid sending sensitive information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services

  • Complete transactions

  • Maintain business and financial records

  • Provide customer support

  • Prevent fraud

  • Resolve disputes

  • Enforce agreements

  • Comply with legal, tax, accounting, and regulatory obligations

The length of time we retain information depends on the type of information and the reason it was collected.

11. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights concerning your personal information.

These may include:

Right to Know or Access

You may have the right to request information about the personal information we collect and to request access to certain information.

Right to Delete

You may have the right to request deletion of personal information, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

In certain circumstances, you may have the right to request a copy of your personal information in a portable format.

Right to Opt Out of Certain Marketing

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even if you opt out of promotional communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, or important account information.

Right to Opt Out of Certain Targeted Advertising

Depending on where you reside, you may have the right to opt out of certain processing of personal information for targeted advertising or certain forms of sharing.

Where supported, Global Privacy Control (GPC) signals may be recognized as required by applicable law.

You may also manage certain advertising preferences through the relevant advertising platform or browser settings.

12. Exercising Your Privacy Rights

To submit a privacy-related request, please contact us using the information below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where applicable, you may authorize another person to submit a request on your behalf. We may require verification of that person's authority and may also require you to verify your identity directly.

We will respond to valid requests within the time period required by applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

13. Complaints and Appeals

If you have concerns about how we handle your personal information, please contact us first using the contact information below.

Depending on where you live, you may have additional rights to appeal our response or submit a complaint to the applicable privacy or data protection authority.

14. International Data Transfers

PrimeSwagPets is operated by PrimePeak Global LLC in the United States.

Because we use Shopify and other service providers, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Where required by applicable law, we will use appropriate legal mechanisms and safeguards for international transfers of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

PrimeSwagPets
Operated by PrimePeak Global LLC

Phone: +1 307-998-1636
Email: tiguh.deligent@gmail.com

Mailing/Business Address:
PrimePeak Global LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States

We will make reasonable efforts to respond to privacy inquiries within the time required by applicable law.